FAQ
Your questions, answered
Everything you need to know about Rossae Skincare. Can't find what you're looking for? Email us.
Product use
How do I apply the Clarifying Mask?
After cleansing and toning, apply a thin even layer to your face, avoiding the eye area. Leave for ten minutes — slight tingling is normal. Rinse with lukewarm water and follow with moisturizer. Use 1–2 times weekly.
Can I use the Clarifying Mask on sensitive skin?
Yes! Free from harsh chemicals and designed for sensitive skin. We always recommend a patch test on your inner wrist first. Rinse immediately if irritation occurs.
How quickly will I see results?
Many users notice an immediate improvement in skin texture after the first use. For deeper concerns like recurring blemishes, consistent use over 2–4 weeks delivers the best transformation.
Is the Clarifying Mask suitable for all skin types?
Absolutely. The clay absorbs excess oil for oily skin while hydrating actives prevent dryness on normal to dry skin. Works beautifully for combination skin too.
Ingredients & brand
What makes Rossae's ingredients different from other brands?
We harness carefully selected superfoods — Kaolin Clay, Billowbark Extract, Avena Sativa, and Red Maple Leaf — each chosen to work in harmony. No fillers. No shortcuts.
Are your products cruelty-free and vegan?
Always. We never test on animals and use no animal-derived ingredients. Rossae is fully cruelty-free and vegan — no exceptions.
How should I store my Rossae products?
Cool, dry, away from direct sunlight. A bedroom shelf or vanity drawer is ideal — avoid steamy bathrooms which can degrade active ingredients over time.
What is your returns policy?
We accept returns within 30 days of delivery. If you're not satisfied, just reach out — we'll make it right without any fuss.
Still have a question? We'd love to hear from you.
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